21-01-2022, 11:35 AM
The above reminds me of something related.
I have found many times that if I am making a change to an order and the retailer say that they will contact me when it is ready, or on the way if it involves a delivery, that I end up having to ring them. For example, I was told I was due a refund because of a change to an order and that they would contact me, which they did not. This dragged on for a while until one day I happened to be near the premises so decided to walk in. I had to explain the whole thing to them again and, after much humming and hawing, I got my refund there on the spot! On another occasion, the same retailer told me, after numerous phone calls to them, that a delivery lorry would be arriving to take away something from my house on a specific day. Unannounced, the delivery van arrived on an earlier day. Only for the fact that I had recently been told to resume working from home again because of Covid restrictions, there would have been nobody there as that was the day I had been going into the office!
I have found many times that if I am making a change to an order and the retailer say that they will contact me when it is ready, or on the way if it involves a delivery, that I end up having to ring them. For example, I was told I was due a refund because of a change to an order and that they would contact me, which they did not. This dragged on for a while until one day I happened to be near the premises so decided to walk in. I had to explain the whole thing to them again and, after much humming and hawing, I got my refund there on the spot! On another occasion, the same retailer told me, after numerous phone calls to them, that a delivery lorry would be arriving to take away something from my house on a specific day. Unannounced, the delivery van arrived on an earlier day. Only for the fact that I had recently been told to resume working from home again because of Covid restrictions, there would have been nobody there as that was the day I had been going into the office!