09-02-2022, 05:33 PM
Companies that make things harder and harder for elderly or disabled people to use their services really grind my gears
I get it, it's 2022, they're modernising by adapting to new technologies, that's fine. But what about the people who don't know how to use that technology?
Not everyone has a smartphone to use the app to sign in. Sure, they have back-up systems to get around it, but they are so convoluted. It feels like they are deliberately punishing people for not modernising quick enough, like it's their fault for getting old and not knowing how technology works
And how can you explain your problem to an automated help line? It's difficult to get your problem through the system even when you know what you're doing, I can only imagine the frustration of an elderly person thinking they are talking to a real person
Banks, especially, are the biggest culprits in my experience. Customers who have had accounts for decades, when everything was done on paper, can't be expected to keep up-to-date with every single update, and every single hoop they have to jump through just to keep their account
Yeah, in case you hadn't guessed, this kind of thing really pisses me off, I could honestly rant about it all day
I get it, it's 2022, they're modernising by adapting to new technologies, that's fine. But what about the people who don't know how to use that technology?
Not everyone has a smartphone to use the app to sign in. Sure, they have back-up systems to get around it, but they are so convoluted. It feels like they are deliberately punishing people for not modernising quick enough, like it's their fault for getting old and not knowing how technology works
And how can you explain your problem to an automated help line? It's difficult to get your problem through the system even when you know what you're doing, I can only imagine the frustration of an elderly person thinking they are talking to a real person
Banks, especially, are the biggest culprits in my experience. Customers who have had accounts for decades, when everything was done on paper, can't be expected to keep up-to-date with every single update, and every single hoop they have to jump through just to keep their account
Yeah, in case you hadn't guessed, this kind of thing really pisses me off, I could honestly rant about it all day