09-02-2022, 04:29 PM
Virgin Media's policy for digital box replacement is to send it out by courier. This was not good for an older relation of mine who was hoping that they would send out a technician to install the new box. According to Virgin Media, if you want a technician, it takes weeks. In the event, I went over and sorted out the installation of the new box. As my relation pointed out, that's fine if you have the wherewithal to do that, but not great for those who can't. He also pointed out that that was not how their predecessor UPC did business - they sent someone out. It is bad the way so many companies expect you to do installations like that - not just tv digital boxes. They assume you can do it yourself and if you can't they don't make things easy for you. As my elderly relation pointed out, you are paying for something on a regular basis which does not seem to include much in the way of customer service. What I would say is that they should allow for those who cannot do the installations themselves, for whatever reason. At the very least, older people should not be taken for granted.